1. What is Playtime?

Playtime is competitive gaming app. You play games and compete with others on score, high scorers win cash prizes & coins. All games are skill based, so get your game up!

2. What are championships?

Championships are time based contests with a limited number of players. You enter any live championship by paying an entry fee. Entry Fee can be coins or cash.

Once you enter, make sure you get a good score to rank high. Your winning amount is based on your rank

3. How to enter a championship?

You enter any live championship by paying an entry fee. Entry Fee can be coins or cash.

4. Is adding money to play, safe ?

Adding money is absolutely safe. We have partnered with Paytm & other leading payment gateways that use advance security to process your payments.

5. I see 6 wallets in the app, and how these wallets work?

1. Winning Wallet - All the cash winnings won by playing games will come in this wallet. You can withdraw cash from this wallet
2. VIP & Quiz Winnings - All the money won in the quiz & VIP Championships will come in this wallet. You can withdraw cash from this wallet in your Paytm or UPI accounts
3. Deposit Wallet - All the money added using Paytm & UPI will appear in this wallet & once added. These can be used to play but can not be withdrawn.
4. Fantasy Winnings - All the money won in the Fantasy Sports section will appear here. You can withdraw cash from this wallet in your Paytm & UPI accounts.
5. Bonus Wallet - All the cash rewards earned from Spin the Wheel, playing coin games, welcome bonus (and more) will come in this wallet.These can be used to play games but can not be withdrawn.
6. Coins Balance - All the coins earned will appear here. These can be used to play coin games.

6. How can I withdraw my money from Playtime?

Withdrawal on Playtime is easy, you can withdraw you money by going on our wallet page and withdraw using 2 options we have

1. Paytm
2. UPI

7.I did not get the question on the screen OR I gave the right answer but the result says that I haven't attempted the question, while I was playing the Quiz, what should I do?

Don't worry, on Playtime your money is absolutely safe. In case of any such issue, please report (with all details like - Category name, timings of the quiz, Entry Fee of the quiz & screenshot of the questions & rank page) on our support email ID - i.e.
playtime.helpdesk@gmail.com & we make sure that your money will be refunded to you within 24-48 hours.

8. My account is blocked. What can I do now?

'Playtime' supports fair play and has zero tolerance for any user found to be using tricks, hacks or other unnatural behavior to play games and quizzes.
We have stringent automated and manual checks that decide if an account should be blocked.

If your account has been temporarily suspended then it could be due to 2 reasons :

1. We found suspicious activity :
   These are violations of our 'terms of use' and these accounts can not be unblocked. In some cases we may also press legal charges against users committing fraud.
2. Your KYC is pending
   You need to submit your KYC and it can take upto 7 days for us to verify your account. Once it is verified your account will be active again.

To appeal write to playtime.helpdesk@gmail.com

9. I scored the same as my opponent, why did he win?

In case of the same scores we look at other variables like time taken, lives used, bonus collected etc.. to determine the winner.

10. I think some users are using tricks to win, how can I report?

We are always looking to make Playtime safe, if you find any user trying tricks then you can report to us by sending an email to playtime.helpdesk@gmail.com with the subject line as 'Suspected User'.
Kindly share screenshots and explain in detail why you think that user is playing unfair. We will look into the matter and take required steps.